Cass Art and SAA are trading names of Art-Line Limited which is a company registered in England and Wales whose registered office is at 66-67 Colebrooke Row, London N1 8AB. The Company number is 1799472 and VAT registration number is 429 5922 23.

The following terms and conditions will apply to you when using the websites cassart.co.uk, saa.co.uk, community.saa.co.uk and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use our websites or services. Your continued use of this website constitutes acceptance of these terms and conditions.

These terms and conditions are to be read in conjunction with the relevant part of the websites relating to the particular product(s) or service(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product or service descriptions, prices and specifications, and any care guidelines both for their use and storage.

These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. Art-Line Limited may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.

Content

Art-Line Limited makes every effort to keep the websites up to date but cannot guarantee its accuracy. Art-Line Limited reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable.

Art-Line Limited is not liable for any loss or damages suffered as a result of any use of the websites or of any products ordered on it and accepts no responsibility for the effect that use of the sites has upon your browsing device. Art-Line Limited is not liable for any loss or damages suffered as a result of the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by Art-Line Limited.

Unless otherwise stated, the contents of these websites are copyrighted materials of Art-Line Limited. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Art-Line Limited, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone computer or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.

Registration

By registering with using the websites cassart.co.uk, saa.co.uk, community.saa.co.uk you guarantee that you are at least 16 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that Art-Line Limited stop using your information to send you marketing at any time . More information is availble on our Privacy Policy and Cookie Policy pages. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. Art-Line Limited cannot be held responsible if you do not protect your password or account.

Privacy

Art-Line Limited, complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Art-Line Limited complies with Tier 3 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.

Art-Line Limited, will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, Art-Line Limited uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private. More information is availble on our Privacy Policy and Cookie Policy pages.

Transfers Of Data And Contracts

We may transfer our contract with you so that a different organisation is responsible for supplying products or services to you or managing the membership, loyalty or discount scheme. This could happen, for example, if we decide to sell, transfer or merger all or parts of our business or assets to a third party. We’ll let you know if this happens and we’ll ensure that the transfer won’t materially affect your rights under the contract.

Orders

Orders will be charged to your account on dispatch of goods. All credit and charge card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and Art-Line Limited will not be liable for any delay or non-delivery.

Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to Art-Line Limited in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.

We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.

Please note we cannot accept any orders placed via Post Order form.

Delivery

Art-Line Limited dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain. We also offer Next Day and Same Day delivery options where available please see our delivery information page for full details.

We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order. Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow.

We ensure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between Art-Line Limited and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Art-Line Limited and transfer of responsibility in the same way.

Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

Art-Line Limited does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

Returns

If for any reason, you wish to return a product bought from Art-Line Limited, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know by phone on +44 (0)20 7619 2601 or email cassartcare@cassart.co.uk within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.

In the case of damaged item(s), you must inform us within 3 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return.

Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund. On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification please contact us.

If you received a free gift with your purchase and your returned items make your order fall below the qualifying amount you will need to return the free gift also in order for your refund to be processed.

Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.

Aerosol Products – We are unable to accept returns of aerosols due to their hazardous and flammable nature which may be impacted by the conditions they are stored in during transit and/or the location they are returned from. Any issues you may have with the product, please contact us in store or online.

Promotional Codes

Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion, Gift Voucher code, Student, Viridian or any other discount scheme, on sale or discounted items, or for the purchase of easels, gift vouchers or event tickets. Cass Art reserves the right to refuse orders if it deems a Promotional Code is invalid.

For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.

Product and service exclusions applies, please see all current Promotion, Discount and Exclusions on the link below [TBD]

Offers for Free Standard Delivery do not apply to Next Working Day Delivery, Saturday Delivery or Highlands and Islands deliveries.

Discount Scheme

Exclusions apply, please see all current Promotion, Discount T&Cs and Exclusions on the link below.

At any time, you can only be a member of one Discount Scheme. Please contact the customer service if you have any question.

We reserve the right to change or alter any rewards programme benefits, refer a friend offer, SAA Club benefits or other promotional activity without contacting you.

Online Gift Vouchers

Online Gift vouchers can only be redeemed online at www.cassart.co.uk.

Gift Vouchers are valid for 12 months from the date of purchase.

Gift Vouchers cannot be refunded or returned and are non-transferable.

Gift Vouchers cannot be redeemed for cash.

Promotion or discount codes cannot be applied to the purchase of a Gift Voucher.

Cass Art does not accept Cass Art shop vouchers through the online shop.

After a purchase has been made, any balance remaining will be retained as a credit with cassart.co.uk, to be used for future orders. The credit must be used within 12 months from the initial Gift voucher purchase.

If your order exceeds your credit value, any remaining balance must be paid for by credit or debit card.

Refunds for items purchased using Cass Art Online Shop Gift Vouchers will be in the form of credit with cassart.co.uk. This can then be redeemed against subsequent orders. The credit must be used within 12 months from the initial Gift voucher purchase.

Cass Art is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.

Cass Art reserves the right to cancel a Gift Card if we deem such action necessary.

Cookies

Art-Line Limited uses Cookies to create your account, to analyse the use of the websites and to enable us to improve the way we provide our services to you. The Cookies used do not collect any direct personal information such as your name, address, email address, or any other contact details. To opt out of being tracked by Google Analytics across all websites, go to http://tools.google.com/dlpage/gaoptout. To fully disable Cookies on our website, follow the instructions at www.aboutcookies.org/default.aspx?page=1. Please note that if you disable Cookies on our website, this may restrict your ability to make full use of our services.

Please note that Art-Line Limited ‘s Cookie policy does not cover other websites that may have links to or from the Cass Art website. More information on our Privacy and cookies policy https://www.cassart.co.uk/privacy-and-cookies-policy/

Membership

We offer a range of membership accounts, which provide different levels of services, pricing and access to our websites. You may only register for accounts under a single identity, username and password, and all your accounts will be associated with that identity and accessed through those log-in details. We shall not be obliged to open accounts, and all accounts shall be opened at our sole and absolute discretion.

Unless otherwise stated on our website, all accounts will run annually from the date you purchase the account, and will automatically renew annually, and continue with indefinite duration until terminated.

You are required to promptly pay all account fees specified by us for any type of account you have subscribed to. All account fees are payable annually in advance. Unless otherwise stated on our website, you authorise us to collect your account fees automatically from your credit card, debit card, direct debit or any payment methods at the start of each annual period of your account. You should promptly provide us with up-to-date card or direct-debit details if any payment is refused.

Following your level of membership account, we will provide you with a specific range of website’s functionalities, benefits and services. Those can change from membership levels to the others as advertised on our website.

We may unilaterally vary the range, description, scope of the functionality, services and benefits provided for any account, if we are making the same change for all users with that account.

Termination

You may at any time terminate any of your accounts with us by phone using the contact 0800 980 1123. As a consumer, you have a legal right to cancel the contract formed between us (and receive a refund of the fees paid) within 14 days if you change your mind or decide for any other reason that you do not want to continue with your Membership.
Your legal right to cancel the contract starts from the date on which we confirm that your application for Membership has been accepted or from renewal, which is when the contract between us is formed.

If you terminate your Membership in accordance with the above, we will refund the full price you paid for your membership for the new period. Any refund will be given within 30 days to card or bank account from which payment was collected originally.

After 14 days have passed you may cancel your Membership but you will not be entitled to receive any refund.
In the event that your Membership is cancelled for any reason, you will no longer be entitled to receive any Membership benefits.

Should you wish to cancel your membership within the 14 days cooling-off period, you will be charged for any free gifts received. Termination will be acted upon payment of the gift.

We may at any time terminate any of your accounts with us by notice to you. If we do so, then we will refund a pro-rata amount of the account fee you paid for the annual period within which we terminated. However, if you have breached these terms (other than trivially) at or before the time we terminate, then we will not be obliged to give any refund. Any refund will be given within 30 days to the card or bank account from which payment was collected originally.

On termination, we may immediately cease providing any websites functionality and services associated with that account and remove any of your content associated with that account.  We may keep any of your content on our website which was supplied for the purposes of making available to other users or the public, such as forum posts, indefinitely.

Limitation Of Liability &Amp; Blocking

Art-Line Limited liability for any breach of these terms and conditions is limited to the value of the goods ordered in the relevant transaction or the membership fees, however, nothing in these terms and conditions shall exclude or limit Art-Line Limited’s liability for death or personal injury as a result of Art-Line Limited ’s negligence. If any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions is not affected. If we consider in our absolute discretion that you are in breach of these terms and conditions, we reserve the right to prevent you having further access to the websites and to take any further action that we consider appropriate.

Community Standards

We expect our community websites to be a pleasant and fun and creative place to visit. To ensure this, we ask all users to abide by guidelines and to let us know if they see them being crossed. Failure to abide by these guidelines may result in any submissions being removed.

  1. Be polite, considerate and as clear as possible to avoid misunderstandings.
  2. Feel free to engage in discussion and debate, but don’t be abusive or provocative or conduct personal attacks.
  3. Avoid rows, rivalry, grudges or ganging up.
  4. Ensure that anything you submit is not obscene or illegal (eg libelous, defamatory or in breach of copyright or any privacy laws).
  5. Please don’t post spam, adverts or any other commercial content, and don’t misrepresent Cass Art or attack us for your own commercial reasons.

You must only use our websites and services for the purposes for which they are designed and intended by us, in connection with your interests as an user.
You must not use our website or services to market or advertise any products or services, except where expressly authorised by our websites and services.

Relationship with other users and staff

You must always be polite, truthful, honest and reasonable to other users, us and our staff. You must not engage in any behaviour in relation to other users, us or our staff which may violate any rights or harm or threaten the health, welfare or safety, or which is criminal or otherwise contrary to the law.

Profiles, Content and Messages

You are responsible for providing your profile, content and messages, and must ensure that they are kept up to date and are in keeping with the purpose of the websites and services, and are not contrary to these terms.

Sharing
You acknowledge and agree that certain elements of your profile, content and messages may be shared with other users or the public, as indicated on our website, such as your public profile, gallery, and forum posts. We will observe any settings on our websites that permit you to designate that any parts of your profile, content and messages are private to another user, a group of other users, or all users but not the public.

Prohibited profile, content and messages
Your profile, content, and messages must be reasonably connected to the intended purpose of our websites and services, must be true and not misleading, must not infringe another’s intellectual-property rights or other rights, must not breach any privacy of another, must not be likely to harm the health, welfare or safety of another, must not be likely to harm our website or systems or those of any other user, must not be abusive, offensive, obscene, harassing, rude or threatening, must not be unlawful or criminal, and must not be contrary to these terms.

Our right to reject or delete
We may at any time reject or delete any part of your profile, content or messages at our sole and absolute discretion, without giving any reason or notice.

Backup
You are responsible for making your own back-up of your profile, content and messages and you should not rely on our websites or services for back-up.

Contact with other users
Where we provide any functionality or service by means of which you can get into contact with other users, then you use this at your sole risk. We shall not be liable or answerable for the conduct of other users you communicate or meet with, or for any injury, loss or damage you suffer as a consequence of meeting other users. You must also act reasonably, honestly and lawfully to those users you contact.

Your intellectual property rights and licence to us

We acknowledge and agree that all intellectual-property rights in your content shall remain your sole and absolute property.
When you supply your content, you grant to us an irrevocable, perpetual, non-exclusive, fully-paid, royalty-free, world-wide licence to use your content in any way that we decide, as long as such use reasonably connected to the purposes for which your content was provided, or the provision of any services to you, or the operation of our websites or any schemes, competitions, exhibitions or events, or for keeping an archive record, and is not inconsistent with our privacy policy. This licence includes the right to copy, edit, modify, adapt, translate, prepare derivate works based on, incorporate into other works, and distribute (in any and all media or distribution methods whether now known or later developed) your content, to grant sub-licences to our contractors and suppliers to enable them to provide products and services to us in connection with your content, and to grant download licences to other users in relation to your content. You also waive any moral rights which you may have in the same, including to be identified as author, in any part of the world, except in relation to your paintings and your tuition materials. You must ensure that you only supply content which is either your own work, or is third-party content where you have authority to grant the above licence to us.

ARTIST OF THE YEAR PRIZE

For Full T&Cs on the Artists of The Year Prize, including supplying your artwork, please click here https://www.saa.co.uk/artists-of-the-year/terms-and-conditions/

Price Guarantee Conditions

Art-Line Limited undertakes to match the prices of any art retailer. We promise to refund the difference if you find an item available at a lower price, sold under the same conditions, within 7 days of purchasing it from us.

To qualify, the item found at a lower price must be the same product (including colour and size), not part of a bundle of products, in stock and available for immediate delivery by an authorised VAT registered UK retailer, either trading directly or through marketplaces, such as Amazon. Where applicable delivery charges will be considered as part of the total price. The Price Match policy does not apply to purchases made using discount codes, partner and affiliate codes and clearance lines.

To claim, please contact us by email to cassartcare@cassart.co.uk.

Contact Us

To contact us, please email us cassartcare@cassart.co.uk or telephone on +44 (0)20 7619 2601. Any notices should be sent to this email address, with a hard copy posted to Cass Art Head Office, 66-67 Colebrooke Row, London N1 8AB, deemed served 3 working days after posting.

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