SAA Members

All SAA memberships in the UK benefit can from FREE standard delivery on orders over £25 (exclusion apply) – this includes the Highlands, all offshore islands, and Northern Ireland.

Exclusions include heavy and large items including Studio Easels, Floor Lamps, Canvas Rolls & Work Stations.

Standard Delivery (UK Only)

Cost: Free delivery over £25 for SAA Club Members*

For all charges for non-members, please visit the Cass Art website

*Heavy and large parcel fees apply.

We aim to dispatch orders within 3 working days. Most orders delivered to a UK address will arrive within 3-5 working days from the date of dispatch. Delivery times to some outlying areas may occasionally take a little longer.

If you require your delivery sooner, please select Express Delivery at the checkout.
Despatch confirmation and tracking details will be emailed out when your order has been processed.

Express Delivery (UK Only)

Cost: Free delivery over £25 to Professional SAA Members*

*Heavy and large parcel fees apply.

For all charges for non-members, please visit the Cass Art website

The Express delivery option may appear in the checkout if it is applicable to your order. We aim to dispatch all express orders the same working day if placed before 2pm. Most orders delivered to a UK address will arrive within 1-2 working days.

Express orders placed over the weekend or after 2pm on a Friday will be sent out on the following Monday or Tuesday after a Bank Holiday.

Despatch confirmation and tracking details will be emailed out when your order has been processed.

International Orders

Regrettably, we are currently unable to ship items overseas.

Shopping

Orders will be charged to your account on dispatch of goods. All credit and charge card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and Art-Line Limited will not be liable for any delay or non-delivery.

Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to Art-Line Limited in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.

We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.

Please note we cannot accept any orders placed via Post Order form.

DELIVERY

Art-Line Limited dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain. We also offer Next Day and Same Day delivery options where available please see our delivery information page for full details https://www.cassart.co.uk/delivery-uk-international/

We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order. Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow.

We ensure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between Art-Line Limited and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Art-Line Limited and transfer of responsibility in the same way.

Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

Art-Line Limited does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

RETURNS

If for any reason, you wish to return a product bought from Art-Line Limited, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused and unopened condition and let us know by phone on +44 (0)20 7619 2601 or email  cassartcare@cassart.co.uk within 14 working days from the day following delivery of your order. The returns form must be completed and included in the return package.

In the case of damaged item(s), you must inform us within 3 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 7 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return.

Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state: unopened and unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund. On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification please contact us.

If you received a free gift with your purchase and your returned items make your order fall below the qualifying amount you will need to return the free gift also in order for your refund to be processed.

Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.

Aerosol Products – We are unable to accept returns of aerosols due to their hazardous and flammable nature which may be impacted by the conditions they are stored in during transit and/or the location they are returned from. Any issues you may have with the product, please contact us in store or online.